We want you to have a straight answer whenever something goes wrong. Most questions are settled with one email, so please start there.
Customer service
Email: support@gleamori.shop
Phone: +351 913 650 284
Monday to Friday, 9:00–17:00 Lisbon time
First, contact us
Write to support@gleamori.shop or call +351 913 650 284. Calls go to a Portuguese mobile number, so international rates may apply.
We answer emails within two business days. Please include your order number and, if it helps, a photo — it usually saves a round trip.
Electronic Complaints Book (Livro de Reclamações Eletrónico)
Consumers in Portugal can also record a complaint in the Electronic Complaints Book, the official Portuguese complaints register, at www.livroreclamacoes.pt/inicio.
When a complaint reaches us this way, we answer within 15 business days.
Alternative dispute resolution
If we cannot settle a matter between us, you can turn to an alternative dispute resolution body. This is free or low-cost for consumers, and it does not take away your right to go to court.
TRIAVE
The consumer arbitration centre competent for our registered office is TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral.
- Address: Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães, Portugal
- Website: www.triave.pt
- Email: geral@triave.pt
- Phone: +351 253 422 410
CNIACC
Nationwide, you may also contact CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, at www.cniacc.pt.
Disputes across borders
If you live in another EU country, the European Consumer Centres network (ECC-Net) gives free help with cross-border disputes. You can contact the European Consumer Centre in your own country.
Denmark
Danish consumers may also contact Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, www.forbrug.dk.
Supervisory authorities
Two Portuguese authorities oversee consumer matters and market rules:
- Direção-Geral do Consumidor (DGC) — www.consumidor.gov.pt
- ASAE — www.asae.gov.pt
Online dispute resolution platform (EU)
The European Commission’s online dispute resolution (ODR) platform closed on 20 July 2025. It can no longer be used to submit a dispute.
Courts
Nothing on this page limits your right to go to court. As a consumer, you may bring proceedings in the courts of the country where you live, and the mandatory consumer protections of that country continue to apply to you.