Where we deliver
We deliver to the destinations listed below. Prices are shown in the currency of your delivery country and always with its ISO currency code. Delivery cost is one flat tracked rate per order, whatever is in it.
| Destination | Currency | Delivery cost | Delivery time after dispatch |
|---|---|---|---|
| Portugal, Spain, France, Germany, Austria, Netherlands, Belgium, Luxembourg, Ireland, Finland, Italy | EUR | 9 EUR | 3–7 business days |
| Denmark | DKK | 69 DKK | 3–7 business days |
| Sweden | SEK | 99 SEK | 4–8 business days |
| Norway | NOK | 109 NOK | 5–10 business days |
| Switzerland | CHF | 12 CHF | 5–10 business days |
| United Kingdom | GBP | 9 GBP | 5–10 business days |
| United States, Canada | USD | 14 USD | 7–14 business days |
The delivery time is counted from the day your parcel leaves us, not from the day you order. Business days are Monday to Friday, excluding public holidays in Portugal.
When your order leaves us
We dispatch within 1 to 3 business days of your order, Monday to Friday, excluding Portuguese public holidays. If we cannot dispatch or deliver within 30 days of your order, and no other delivery date was agreed with you, you may cancel the order and receive a full refund.
Tracking
Every order is tracked, with no exception. When your parcel leaves us we send you a dispatch email with its tracking number, so you can follow it on the carrier’s website.
Taxes and customs
Deliveries within the EU
For deliveries inside the European Union, prices include VAT (IVA). Nothing extra is added at checkout, and there is nothing to pay on delivery.
Deliveries outside the EU
For deliveries to the United Kingdom, Switzerland, Norway, the United States and Canada, the price shown is the price you pay us. Import VAT, duties or carrier clearance fees of the destination country may be charged by the carrier when your parcel arrives, and these are payable by the recipient.
If we know before dispatch that such import charges will apply to your order, we tell you. You may then cancel free of charge and we refund you in full.
How your order is packed
Cork pieces travel flat, each one wrapped, inside a cardboard box. Small metal parts such as snaps, rings and zip pulls are kept away from young children once the parcel is open. Please see Care for how to look after cork after it arrives.
If something goes wrong with your delivery
If your parcel is lost, delayed beyond the times above, or arrives damaged, email us at support@gleamori.shop with your order number. We reply within two business days and will sort out a replacement or a refund with you.
Changing your mind
You can return unused items in their original condition within 30 days of delivery. See Returns and refunds for how to arrange it.
Consumers in the EU, the EEA and the UK also have a statutory right of withdrawal: 14 days from the day you, or a person you name other than the carrier, receive the goods, without giving any reason. You can use the electronic function on our Withdraw from contract page. Cancelling before dispatch is free; just email us.
If you would like to know more, our FAQ and Terms & Conditions cover the details, and you are welcome to contact us at any time.